Frequently Asked Questions

1. Do I need a Passport for this cruise?
Yes. The Western Hemisphere Travel Initiative (WHTI) requires all travelers entering or reentering the United States by sea and air travel to be in the possession of a valid passport.

2. Why is a Credit Card preferred to a Debit/Check Card on the Group Registration Form?
The same credit/debit card will be used for all payments. If you use a debit card and forget the date of your second or final cruise payments, you may not have enough funds in your account to cover the payment or the payment or may overdraw your account resulting in bank service fees.

3. Will I be notified before my Credit/Debit Card is charged for my second and final cruise payments?
No. The Credit/Debit Card specified on your registration form will be
charged by Royal Caribbean on or after April 15, 2011 for second payments.
It will also be charged by Royal Caribbean on or after September 9, 2011 for
final balances (including prepaid gratuities) and by iTravel Insured for
your travel insurance.

4. May I change my Credit/Debit Card for the second and final cruise payments?
Yes. All cruisers are entitled to one credit/debit card decline or to make
one free change per person. You may change your Credit/Debit card by calling
Gloucester Travel & Cruise at (856) 742-8010. Subsequent changes will be
processed for a $15 per change service fee to your Credit/Debit Card of
record.

5. May I substitute cabin mates at a later date?
Yes. All cruisers are entitled to make one free reservation change per person. Your one free change may be applied to a Credit/Debit Card, name or address change. Subsequent changes will be processed for a $15 per change service fee to your Credit/Debit Card of record.

6. How will gratuities be handled for the cruise?
Gratuities of $34.95 per person for staterooms and $41.70 per person for suites for the entire cruise will be charged in additional to the final cruise balance on September 9, 2011.

7. What airport should I fly into and when should I schedule my flights?
Cruise passengers should fly into Orlando International Airport (MCO). Flights should be scheduled to arrive prior to 1 PM on Friday, December 16, 2011 and depart after 1 PM on Monday, December 19, 2011.

8. How will I get from the Orlando Airport to the Cruise Port?
Royal Caribbean offers shuttle service from Orlando International Airport to the Cruise Port. Transfers can be arranged through Gloucester Travel & Cruise prior to or upon final balance payment on September 9, 2011. In addition, Gloucester Travel & Cruise may be able to negotiate more favorable bus transfers once the group size is finalized after final balances are paid. We will email all attendees with their transfer options in early September.

9. I prefer to fly into Orlando the day before to the cruise departs, where should I stay?
Indicate in the “Special Needs” box of the registration form that you would like to fly into Orlando the day prior to cruise departure and Gloucester Travel and Cruise will negotiate favorable rates with convenient hotel properties at the airport and in Cocoa Beach (just south of Port Canaveral) once the group size is finalized after final balances are paid. We will email interested attendees with recommended hotel properties in early September.

10. Does Royal Caribbean offer Online Check-In?
Yes. Once your final balance is paid, Go to Royal Caribbean’s web site – www.royalcaribbean.com, look for “Have a Reservation” and click on “Online Check-In”. Enter your last name, reservation number and complete the Online Check-In process for all the guests in your reservation. Upon successful completion, you will be able to print out a SetSail Pass which will save you from having to fill out forms at the pier.

11. Will Royal Caribbean send documents regarding this cruise?
Royal Caribbean will mail luggage tags to all paid-in-full passengers. Cruise ticket documents will be emailed to your registration email address. If your street or email addresses changes after your initial cruise registration, please notify Gloucester Travel & Cruise by email at sales@gloucestertravel.com as soon as possible.

12. Should I purchase travel insurance for this cruise?
Gloucester Travel & Cruise as well as your National Sales Directors highly recommend travel insurance and have negotiated discount rates for excellent coverage. Your policy will include both trip cancellation and emergency medical/dental coverage while you are on the ship or in the Bahamas. Gloucester Travel & Cruise will email an e-brochure (PDF) detailing travel insurance coverage and premium along with your booking confirmation from Royal Caribbean. The US State Department warns that the majority of US health plans as well the Social Security Medicare Program does not provide coverage for hospital or medical costs outside the United States.

13. I plan to drive to Port Canaveral. What is the cruise port's address for my GPS and does it offer parking?
Port Canaveral's address and web site are:

Cruise Terminal #10
9005 Charles M. Rowland Drive
Cape Canaveral, Florida 32920
www.portcanaveral.com/cruising/cruising.php

Yes, parking at Port Canaveral's cruise terminals is paved, gated and under
24-hour surveillance. Passengers at Cruise Terminal 10 can choose between an
outdoor parking area and a six-level parking garage. Parking fees are
$15/night for vehicles up to 20 feet in length and $26/night for vehicles
over 20 feet. The total fee for the time the vehicle will be parked is due
on entry and accepted forms of payment include; cash, Visa, Master Card and
Traveler's Checks issued in U.S. dollars.

14. Are there special prices for children or infants?
No. However, anyone staying in the same stateroom with two full-fare paying
guests will pay a special, reduced third and/or fourth guest rate. Infants
sailing on a cruise must be at least 6 months old as of the first day of the
cruise

15. What is Royal Caribbean's policy on cruising while pregnant?
Royal Caribbean cannot accept guests who will have entered their 24th week
of pregnancy by the beginning of, or at any time during the cruise. A
physician's "Fit to Travel" note is required prior to sailing, stating how
far along (in weeks) your pregnancy will be at the beginning of the cruise
and confirming that you are in good health and not experiencing a high-risk
pregnancy.

16. What if I'm traveling with a minor and I'm not the parent or legal guardian?
Adults who are not the parent or Legal Guardian of any minor child traveling
with them are required to present the child's valid passport and visa or the
child's birth certificate (original, a notarized copy or a certified copy)
and an original notarized letter signed by at least one of the child's
parents. The notarized letter from the child's parent must authorize the
traveling adult to take the child on the specific cruise, must authorize
guardian to sign legal documentation/waivers for participation in any
activities requiring them (i.e. Rock Climbing, Flowrider, Bungee Trampoline,
Inline Skating, or Ice Skating) and must authorize the traveling adult to
supervise the child and permit any medical treatment that must be
administered to the child.

17. How can I cancel my cruise reservation?
Group cruise reservations may be canceled by sending an email to sales@gloucestertravel.com stating the name(s) of the cruisers, cruise date and reason for cancellation. Emails received after second payments have been charged and/or detailed booking confirmations issued will incur a $15 PP change/cancellation charge. Cruisers sending emails prior to July 22 will receive a full refund to their credit/debit cards used for payment (after the $15 cancellation fee has been processed). Cruisers canceling after July 22 will probably not receive a refund from Royal Caribbean. Cancellations after this date are subject to the Star Cruise group contract which specifies the number of permitted cancellations. All cancellations will incur a $15 PP fee from Gloucester Travel & Cruise.